STORE POLICY
Thank you for shopping with Shell's Vintage Charm.
With your purchase you are agreeing to the terms of our buying agreement, please take a moment to become familiar with our policies before completion of your purchases. We strive to make our customer's satisfaction our top priority and want you to enjoy your shopping experience with us. We welcome any questions and comments, so feel free to contact us at any time with your concerns.
Payments
All major credit cards are accepted.
Shipping
WE ONLY SHIP WITHIN THE UNITED STATES
We typically ship within 5- 8 business days of your purchase. Please allow extra time on weekends or holidays.
Shipping is predominately through the US Post Office via Priority Mail or Parcel Post.
In the event an item is returned to me marked "Undeliverable", no refund will be issued. I will be happy to resend the item(s), but you must pay the additional shipping.
Returns and Refunds
Refunds are only allowed with prior authorization, please contact us by email to see if an item is eligible for return.
Items must be returned in new, unused condition with original tags and packaging within 7 days of receipt. All sales become final 7 days after you have received your item(s).
Shipping fees are never refundable.
We will not be responsible for return shipping fees and it must be insured for full value of the item. Once again please ask questions prior to ordering. We will issue a store credit only and shipping fees and insurance fees are nonrefundable. Should for some unforeseen reason that a refund is issued, we can only refund to a valid PayPal account.
Returns must be completed 7 days within receipt of the item.
Damaged Goods
Damaged goods must be reported within 48 hours of receipt. Documentation of the damage is required and must be proved and damage available for inspection.
Custom Orders
All sales are final on custom orders.
Full payment is required before we start your custom order. This included the modification of items already listed, or creating duplicates of items. Custom orders may cost more than the item currently listed. The price will depend on materials on hand or the amount of time it takes in searching for the right materials to complete your own special item.
With your purchase you are agreeing to the terms of our buying agreement, please take a moment to become familiar with our policies before completion of your purchases. We strive to make our customer's satisfaction our top priority and want you to enjoy your shopping experience with us. We welcome any questions and comments, so feel free to contact us at any time with your concerns.
Payments
All major credit cards are accepted.
Shipping
WE ONLY SHIP WITHIN THE UNITED STATES
We typically ship within 5- 8 business days of your purchase. Please allow extra time on weekends or holidays.
Shipping is predominately through the US Post Office via Priority Mail or Parcel Post.
In the event an item is returned to me marked "Undeliverable", no refund will be issued. I will be happy to resend the item(s), but you must pay the additional shipping.
Returns and Refunds
Refunds are only allowed with prior authorization, please contact us by email to see if an item is eligible for return.
Items must be returned in new, unused condition with original tags and packaging within 7 days of receipt. All sales become final 7 days after you have received your item(s).
Shipping fees are never refundable.
We will not be responsible for return shipping fees and it must be insured for full value of the item. Once again please ask questions prior to ordering. We will issue a store credit only and shipping fees and insurance fees are nonrefundable. Should for some unforeseen reason that a refund is issued, we can only refund to a valid PayPal account.
Returns must be completed 7 days within receipt of the item.
Damaged Goods
Damaged goods must be reported within 48 hours of receipt. Documentation of the damage is required and must be proved and damage available for inspection.
Custom Orders
All sales are final on custom orders.
Full payment is required before we start your custom order. This included the modification of items already listed, or creating duplicates of items. Custom orders may cost more than the item currently listed. The price will depend on materials on hand or the amount of time it takes in searching for the right materials to complete your own special item.